Refund Policy

At MĀTRA, every product is made to order with care. Because of this, we do not offer refunds or exchanges unless your item arrives damaged or defective.

❌ Change of Mind

We do not accept returns or provide refunds for:

  • Change of mind

  • Incorrect orders placed

  • Scent or texture preferences

Please double-check your order before confirming.

🚨 Damaged or Defective Items

If your item arrives damaged or faulty, we’re here to help.

To be eligible for a replacement or refund:

  • Email us within 7 days of receiving your order

  • Include your order number and clear photos of the issue

  • Once reviewed and approved, we’ll process a replacement or refund promptly

✉️ Contact Us

To report a damaged item, email us at:
matraapothecary@gmail.com

We aim to respond within 48 hours on business days.

Please note:
Refunds are only issued after approval by our team. MĀTRA reserves the right to decline requests that fall outside of this policy.